Accountability

ADRA Kenya has a commitment to receiving feedback and responding to complaints about its work and conduct from all stakeholders in a timely and appropriate manner. Feedback and complaints are dealt with impartially and professionally, in ways that promote fairness, transparency and accountability.

Who can lodge a complaint or give feedback?:

Any person with a matter that concerns ADRA Kenya’s operations

What can people give feedback or complain about?:

Feedback and Complaints should be related to ADRA Kenya’s programs, commitments and conduct.
ADRA Kenya will address complaints including but not limited to the following circumstances:
• ADRA Kenya has made a commitment and it has not been met
• Unfair, inappropriate or incorrect management of and ADRA Kenya projects and programs
• Improper behavior or misuse of authority by ADRA Kenya staff, partner or supplier including rude or aggressive behavior, fraud, bribery, allegations of harassment or exploitation.

Please fill the form below to give feedback or lodge a complaint. We guarantee confidentiality and a safe process. You may be contacted for additional information in the course of handling your complaint. Please not that ADRA does not accept anonymous complaints.

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