Who can lodge a complaint or give feedback?:
Any person with a matter that concerns ADRA Kenya’s operations
What can people give feedback or complain about?:
Feedback and Complaints should be related to ADRA Kenya’s programs, commitments and conduct.
ADRA Kenya will address complaints including but not limited to the following circumstances:
• ADRA Kenya has made a commitment and it has not been met
• Unfair, inappropriate or incorrect management of and ADRA Kenya projects and programs
• Improper behavior or misuse of authority by ADRA Kenya staff, partner or supplier including rude or aggressive behavior, fraud, bribery, allegations of harassment or exploitation.