ADRA Kenya has a commitment to receiving feedback and responding to complaints about its work and conduct from all stakeholders in a timely and appropriate manner. Feedback and complaints are dealt with impartially and professionally, in ways that promote fairness, transparency and accountability.
Who can lodge a complaint or give feedback?:
Any person with a matter that concerns ADRA Kenya’s operations
What can people give feedback or complain about?:
Feedback and Complaints should be related to ADRA Kenya’s programs, commitments and conduct.
ADRA Kenya will address complaints including but not limited to the following circumstances:
• ADRA Kenya has made a commitment and it has not been met
• Unfair, inappropriate or incorrect management of and ADRA Kenya projects and programs
• Improper behavior or misuse of authority by ADRA Kenya staff, partner or supplier including rude or aggressive behavior, fraud, bribery, allegations of harassment or exploitation.
Please fill the form below to give feedback or lodge a complaint. We guarantee confidentiality and a safe process. You may be contacted for additional information in the course of handling your complaint. Please not that ADRA does not accept anonymous complaints.
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The Adventist Development and Relief Agency Kenya or ADRA Kenya was legally registered as a Kenyan NGO (non-governmental organization) in 1993. It is managed by a Kenyan Board of Directors, with diverse professional backgrounds.
Support for ADRA Kenya comes from private donations, the Seventh-day Adventist Church in Kenya, and donor organizations. In the past this has included:
ADRA Kenya programs have included both relief and development activities in various regions throughout the country.
Interventions have occurred in the following areas: disaster relief and recovery, human rights, food security, water and sanitation, health, advocacy, education, economic empowerment, etc.
The Adventist Development and Relief Agency (or ADRA) is the official humanitarian agency of the Seventh-day Adventist Church, a 20-million strong community, with hundreds of thousands of churches globally and the world’s largest integrated healthcare and education network.
ADRA is a global network. ADRA offices in over 118 countries are locally registered and recognized. Each country office is registered in the country where it is established and is responsible to a local Board of Directors. As a network, ADRA implements thousands of projects, benefiting millions of people each year—regardless of their ethnicity, political affiliation, gender, or religious association.
Founded in 1956 as the Seventh-day Adventist Welfare Service (SAWS) and renamed ADRA in 1984, the agency has a long and successful history of providing humanitarian relief and implementing development initiatives.
By partnering with communities, organizations, and governments, the ADRA network is able to deliver culturally relevant programs, build local capability for sustainable change and improve the quality of life of millions.
The ADRA network annual program expenses total approximately US$200 million—made possible through private contributions from individuals like you, corporations, foundations, and other entities. It also obtains funding and commodities from governmental and intergovernmental organizations such as the United Nations.
ADRA does not proselytize. God’s love in ADRA’s programs is expressed when it reaches out to those in need regardless of race, gender, and political, or religious affiliation. We work in harmony with a broad array of cultures, traditions, and peoples of all faiths, respecting the human dignity of all.
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